Correct results, even when your shop's categories contain mistakes

Every catalogue with thousands of products has category mistakes. A face powder with SPF ends up in “Face Sunscreens”. A body sunscreen is placed in both categories. A hand cream sits in “Face Creams”. Nobody notices, until a customer searches for “face sunscreens under €20” and sees powders.

Most search engines blindly trust the shop's categories. Findora has its own “source of truth”.

With the shop's categories, the query returned powders and body sunscreens. With Findora's categorisation, only face sunscreens.

How it works

• Type from the name: for each product, Findora recognises from its name what it is (sunscreen, shampoo, mask, vitamin…), which area it is for (face, body, hair, eyes…) and who it is for (children, babies, men).
• AI for the tricky ones: anything the rules can't recognise with confidence is categorised automatically by an AI model, once per product (and again only if its name changes).
• The shop's category as a hint: when the name doesn't say enough, your category is used.
• Exact matches first: in “face sunscreens”, products that are for the face only come first, followed by those for “face & body”.

The results in a real pharmacy

We tested the category queries from 6 months of real searches in a Greek pharmacy with around 4,700 products:

• correct product type in the top 24 results: from 80% to 99%;
• 99.3% of products with a recognised type;
• no category query without results.

See and fix your mistakes

In the portal, on the Catalogue quality page, the “Possible category errors” card shows which products appear to be in the wrong category, e.g. “powder in Face Sunscreens”. You can download them as a CSV to fix them in your shop. Search, however, works correctly from day one, without waiting for your fixes.

Want to see how it would work with your own catalogue? Request a demo or get started now.