Search that understands your customers
Features
Shoppers type “akoustika”, misspell a brand or mix alphabets, and still land on the right product.
Accents, final sigma, Greeklish to Greek and back, spelling mistakes and “Did you mean…”. Built for Greek-language stores, not translated from an English-only product.
«αντιντας» → Adidas, «ξιαόμι» → Xiaomi, “kundali” → Caudalie.
A phonetic skeleton matches how a word sounds to your catalogue, so shoppers find brands even when they don’t know how to spell them.
“shampoo under €10” → category and price range, with a note explaining what was understood.
Understands categories, “under”, “up to”, “from… to…” and needs such as acne, sleep or immunity. Handles long, conversational questions too (“I want care products for dry, damaged hair”). Shoppers always see the criteria applied.
Shoppers describe their need (“something for leg cramps”) and see the right products (“magnesium”), even when those words are not in the product names.
When a shopper types a sentence (“my scalp itches”, “my baby has colic”) or the regular search finds few or irrelevant results, AI understands the need, finds candidate products in your catalogue and keeps only those that really fit, showing “Understood: … (AI)”. Only products your store carries; categories you chose not to suggest (e.g. medicines) stay out. Works in the dropdown as the shopper types, in the Findora results window and on your theme's search page (PrestaShop). Charged to AI credits only for each new question; the same question is free for 30 days.
Findora understands what each product is from its name, not only from the category you placed it in.
For questions like “face sunscreens under €20” or “kids sunscreen”, Findora brings what really is a face or kids sunscreen wherever it sits in your shop, and leaves out powders, make-up or body sunscreens that ended up in that category by mistake. On our first shop’s catalogue, correct-type results for such questions rose from 80% to 99%. The portal also lists products that look misplaced, so you can fix them.
A 13-digit EAN, your own SKU or model code, “d3 2000”: exact results on the first try.
Codes are recognised automatically and go straight to the right product. On mobile, scan a barcode with the camera (Pro and Enterprise).
Shoppers say what they need; the assistant asks 1–2 questions and recommends the right products from your catalog.
Shown as a button in the search bar, as “Ask the assistant” on results and when a search finds nothing. It recommends only real products with price and add-to-cart; if something is not stocked, it says so and suggests alternatives. No medical advice. Included in Enterprise; an add-on for Basic and Pro; usage is billed with prepaid AI credits at a fixed price per question. Frequent questions are answered instantly. On every new page it opens clean; with History shoppers get back this visit's conversations exactly as they were and continue where they left off (stored only in their browser).
On every product page shoppers ask “what is it for?”, “how do I use it?” and get an answer from the product description.
A “Questions about this product?” button on every product page. The advisor knows which product the shopper is viewing and answers from what its page says (benefits, ingredients, strength, directions). If the page does not mention the composition, ingredients or directions, it looks them up on the manufacturer's official website and shows the source; if it cannot find them, it says so. It always speaks the language of the page (Greek or English). For “is there something better for me?” it suggests alternatives from your catalogue. Included in Enterprise; an add-on for Basic and Pro; usage is billed with AI credits.
Products with image, price, discount and a cart button that adds without leaving the page.
Products on the left (image, discount badge, brand and code, old and new price); popular searches, categories with their path, “By brand” and “By category” with counts, pages and guides on the right. Grey inline completion (Tab or →), a × button to clear, full keyboard navigation. On PrestaShop the product is added to the cart and the cart counter updates without leaving the page.
One click on the empty field: recent and top searches, popular products and “Recently viewed”.
Shoppers see their recent searches (and can remove any), the store’s top searches and popular products as cards. The Enterprise plan adds “Recently viewed” with the products they looked at; these are stored only on their own device, not with us.
Voice search in Chrome, Edge and Android, and barcode scanning with the camera on phone, tablet or desktop.
Shoppers tap the microphone inside the search field and say what they need; Findora checks up to 5 versions of what was heard and keeps the one that finds products. The barcode button reads EAN/UPC with the camera and, when exactly one product matches, opens its page directly. Voice on iPhone: coming soon. Each feature can be switched on or off from the portal Settings. The buttons appear in a “capsule” when the shopper comes near the search bar (or “Always visible”, from Settings).
Shoppers take a photo of a product and see the same or similar items from your catalogue.
A camera button in the search field. AI reads the packaging (brand, name, barcode) and shows the same product first, with “From your photo: …”, and below it “Similar products” of the same type from other brands. The photo is reduced on the device and is not stored. Charged to AI credits per photo.
Filters as a bottom sheet, large touch targets and a tiny script that never slows the store down.
The script loads asynchronously and never clashes with the store theme. Screen-reader accessible.
You decide: out-of-stock items, what shoppers see when nothing is found, ranking priority, and per-query rules suggested from your data.
On the Search rules page of the portal: what happens to out-of-stock products (last, hidden, with an «available alternative»), what shoppers see when nothing is found (equivalent brand, related, popular, AI assistant), ranking priority and categories that are never suggested — on all plans. From Pro: per-query rules (show first, boost/bury a brand or category, hide, synonyms, redirect) with dates, preview, measurement and history. On Enterprise: rule suggestions from your shoppers' searches and rules in plain words.
An image or a message above the results for specific searches or categories, e.g. “−20% on sunscreens until Sunday”.
With start–end dates, in the dropdown and/or the results page, and click counts.
Type a word and see what your shoppers see, with the reason each product appears where it does.
On Pro and Enterprise, pin a product first or hide it in one click, live on your site within seconds.
The visitor leaves an email on an out-of-stock product and we email them in your store’s name when it’s back.
With explicit consent; the email is deleted as soon as the notice is sent. If you prefer, download the list and send it yourself.
Searches, conversion, orders and revenue driven by search, with period comparison.
Revenue attribution counts products found through search up to 7 days before the order. Exportable reports and a weekly email summary (Pro).
The portal reads your data and tells you, in order, what to fix: searches with no results, popular items out of stock, products with clicks but no sales.
Each action shows why (with your own numbers), what to do and a button to the right screen. Alongside: tabs for Traffic, Conversion (from search to order), Problem products and Customer questions in their own words.
Each month, see the sales that came through search next to the cost of your subscription.
If search stops loading on your site or reading your catalogue fails, we email you right away. The weekly report starts with “What to do this week”.
See what shoppers searched before buying and where the rest drop off: cart without purchase, “found nothing”, clicks without a sale.
Every month, a two-page PDF report for management, also by email. Search events are sent to your own Google Analytics 4 too.
Brands you don’t carry, missing products, searches without clicks: opportunities, not lost sales.
For brands you don’t stock, Findora suggests an alternative. For sold-out items, “Notify me” with explicit consent (Pro).
If the service doesn’t answer within a fraction of a second, the store falls back to its own search.
One catalogue XML, one line of script, one call on the order confirmation page. Same process on every platform.
Owner, Admin, Marketing, Viewer, Billing: everyone sees what they need. Invitations activate only when the user accepts them.
On the Users & roles page of the portal you invite colleagues with the right role. Owner and Admin must sign in with two-step verification. The activation link goes only to the user's email and access starts only when they accept it. Each store sees only its own data, and the Change history shows who changed what and when. The number of users depends on the plan.
Every user manages their own Account: contact details, language, email change with confirmation, password change, moving 2FA to a new device and recovery codes, a list of devices with per-device logout, login history, and a choice of which emails to receive. A security email is sent on login from a new device.
Numbered requests with a category and attachments, right from the portal. An email for every reply and a guaranteed first response time.
On the Support page of the portal you open a request with a category (installation, billing, search results, feature suggestion), a priority and up to 3 attachments (screenshots or PDF). The state of your installation is attached automatically, so you don't have to describe it. You get an email for every reply. First response time in business hours (Mon–Fri 09:00–17:00, Greek time): Basic up to 2 business days, Pro up to 1 business day, Enterprise up to 4 business hours.
Servers in the European Union, no shopper personal data, with a data processing agreement (DPA).
In tests with a real 4,700-product catalogue, the engine answered in about 2 ms. Target: under 50 ms on the server.
We’ll show you how your shoppers would search, with your own catalogue.
Trial: everything, including the AI add-ons, for 30 days, no card. One trial per store and VAT number. Buy your subscription and get 30 extra days free. Sign up in 2 minutes, pay by card.
